Tenant Requests help you log and track any tenant-related communications. Requests can be entered manually by your team, or through the tenant-facing Call Center hotline and online Tenant Portal. If you have questions about the Call Center and Tenant Portal, or would like to activate them for your account, contact firstname.lastname@example.org.
You can quickly add a Tenant Request by clicking on the orange plus sign at the top of the page.
The Tenant Requests page will show all requests made by phone, online, or logged manually by your team. You can also manage and add new requests.
To manage your Tenant Requests, click on Requests from the left-hand menu. This will show you a list of all Tenant Requests.
To create a new Tenant Request, click on the Log New Request button.
In the New Request pop-up window:
- Select the property
- Select the unit
- Select the requester
- Select the location of the request
- Select the category of the request
- Select the issue of the request
- Add any details to include
Click Save Request or to create a work order from the Tenant Request, click Save & Create Work Order.
To make changes to an existing Tenant Request, click on the little plus sign next to the Request Number to expand the details.
To edit a request, click on Edit Request, make your desired changes and click on Update Request.
To update the status, click on Update Status, select the new status of the Tenant Request and click Update.
To create a Work Order from the Tenant Request, click on Create Work Order.
To create a Task from the Tenant Request, click on Create Task.