What does it mean when I have a credit balance?
Occasionally you may see a Credit Balance at the top of your SiteCompli Statement.
Credits are usually generated for the following reasons:
- An invoice was overpaid
- Payment with no remittance was received
Overpayment
If an invoice is overpaid, credit is created for the address associated with that invoice to be used towards the next invoice generated for the property. For example, if the balance for 123 Main Street is $55, but a payment of $65 is received, a credit of $10 is held on 123 Main Street and will automatically be applied on the next invoice generated for that address. When that credit is applied you will find it listed on the Total Adjusted Amount at the bottom of the invoice.
No Remittance Payments
If a payment is received without remittance and it is unclear where the payment should be applied, a credit for the payment amount that is not associated with a specific property will be generated. This type of credit is not automatically applied and will be held on your account until we receive instruction from your Accounts Payable department.
If you see a credit on your statement and would like to apply it to your balance or would like more information regarding its origin, please contact support@sitecompli.com.