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InCheck - Phone Troubleshooting FAQs

Matt F.
  • Updated

How do I know if my phone is up-to-date?

Apple

To see if there is an update for your phone:

  1. Tap Settings
  2. Tap General
  3. Tap Software Update
  4. Tap Download and Install

To turn on automatic updates:

  1. Tap Settings
  2. Tap General
  3. Tap Automatic Updates
  4. Toggle Automatic Updates to ON

Android

  1. Tap Settings
  2. Tap System
  3. Tap About Device or About Phone
  4. Tap Software Update
  5. Tap Update Now or Download and Install

How do I know if my app is up-to-date?

Apple

To download app update:

  1. Tap App Store
  2. Tap Updates
  3. Tap Update next to InCheck by SiteCompli

To turn on automatic app updates:

  1. Tap Settings
  2. Tap iTunes & App Store
  3. Toggle Apps to ON

Android

To download app update:

  1. Tap Google Play Store
  2. Tap Menu icon
  3. Tap My apps & games
  4. Tap Update next to InCheck by SiteCompli

To turn on automatic app updates:

  1. Tap Google Play Store
  2. Tap Menu icon
  3. Tap Settings
  4. Tap Auto-update apps

How do I turn on push notifications? 

Apple

  1. Tap Settings
  2. Tap Notifications
  3. Tap InCheck by SiteCompli
  4. Edit your notification preferences:
    • Toggle Allow Notifications to ON
    • Select the alert style under Banner Style

Android

  1. Tap Settings
  2. Tap Apps & Notifications (or Notifications)
  3. Tap See all
  4. Tap InCheck by SiteCompli
  5. Toggle Show notifications to ON

How do I turn on location services?

Apple

  1. Tap Settings
  2. Tap Privacy
  3. Tap Location Services
  4. Tap InCheck by SiteCompli
  5. Select While Using the App or Always

Android 

  1. Tap Settings
  2. Tap Security & location
  3. Tap Location
  4. Tap App level permissions
  5. Toggle ON for InCheck by SiteCompli

How do I close out of an app? 

Apple

Close out of app on iPhone (not iPhone X or later):

  1. Double-click home button
  2. Swipe right or left to find app
  3. Swipe up on app preview to close

Close out of app on iPhone X or later:

  1. Swipe up from home and pause on middle of screen
  2. Swipe right or left to find app
  3. Swipe up on app preview to close

Android

On Android Pie (9.0) and later:

  1. Swipe up on home button
  2. Swipe right or left to find app
  3. Swipe up on app to close

On operating systems earlier than Android Pie (9.0):

  1. Tap Recent Apps menu (usually on bottom left or bottom right)
  2. Scroll left or right to find app
  3. Swipe app up to close